Terms & Conditions
Nothing in these Terms and conditions effect any client’s legal rights.
Deposits, payments and security bond.
- All payments are to be made via PayPal (which will accept debit and credit card payments without having a PayPal account) or by bank transfer, NO CASH WILL BE ACCEPTED
- For booking made within 5 days of the hire pick up date, the full rental payment must be made to confirm the booking. At the pick up time a security bond against damage to the hire vehicle etc, specified in the contract must be paid.
- For bookings made outside of this period, 50% of the hire fee must be paid at the time of the booking to confirm the booking. The remainder of the rental fee and a security bond against damage to the hire vehicle etc, specified in the contract must be paid.
- Deposits are non refundable except in highly exceptional circumstances
- The hire vehicle, it’s equipment and any extra optional items, will be checked by the renter, in the presence of the hirer at the start and at the completion of each hire. Any damage, defects, breakages etc will be noted and agreed by both parties. Where a renter discovers any damage or missing equipment, they should inform the renter at the earliest opportunity.
- Where no additional damage is found on the hire vehicle, security bond will be refunded in full within 24 hours of the drop off time.
- The withholding of all or part of a security bond will include any damage to the hire vehicle, or any of the associated equipment, or any breakages relating to the vehicle or contents related thereto.
- The withholding of all or part of a security bond will include rectification of any unreasonably dirty or stained hire vehicle or associated equipment.
- The hirer will be solely responsible for any damage etc to the hire vehicle and equipment etc, irrespective of who might be responsible for the damage.
- The hirer will be responsible for arranging fully comprehensive motor insurance with Sterling insurance by calling 03443819990 who are a Campervan insurance specialists.
- The hirer must then email the insurance documentation including the policy and costing to Haven Campervan Hire (info@haven-campervan-hire.com)
- The cost of this insurance policy will then be deducted from the payment due at collection time, up to a limit of £20/day
- Deposits paid to confirm a hire booking: no refund will be paid other than in very exceptional circumstances
- Where a renter decides to terminate the hire early, no refund will be paid other than in very exceptional circumstances
- Bookings will only be accepted from hirers who are twenty-one (21) years of age and above and have a current driving licence
- No hire vehicle may be driven by any person who has not presented their driving licence for inspection and have given the information to allow a driving licence check with the DVLA
- This information required is: your driving licence number;
- your National Insurance number and
- the postcode on your driving licence.
- The hire vehicle shall be collected at the specified collection point on ‘Pick-up’ day no earlier than 12pm.
- The hire vehicle shall be deposited at the specified collection point on ‘Drop-off’ day no later than 10am.
- Any Road Traffic Accident involving a hire vehicle is to be reported to the renter at the earliest oportunity
- Smoking is NOT permitted in the campervan.
- The Renter reserves the right to refuse any booking without any obligation to give a and/or reserve the right to terminate any booking for whatever reason at their absolute discretion